Customer Service

• Shipping & Delivery
• Returns & Replacements
• Ordering
• Privacy & Security

Orders that are received before 12pm GMT on weekdays are usually processed the same day. As the majority of our products are hand made to order we will email with an estimated shipping date approx. 7 days after your order is received. This will then be confirmed when the product ships. If there is any delay to your order, or a special making which will take longer than usual we will contact you by email before processing any payment. Please plan accordingly.

Basic rate shipping is sent by FEDEX and takes 2-5 days to most US destinations.

DUTY FOR ITEMS SHIPPED TO THE USA IS CHARGED BY YOUR LOCAL CUSTOMS OFFICES AT DELIVERY TIME

If you have ordered multiple items we will make every effort to ship them together to save you costs on shipping.

Some of our items are special order only. We require a 50% on these items at the time of the initial order. The balance will be charged just before we ship. We cannot accept returns on these special orders.

If you have an item that needs to be returned (it happens) please send it back to us in the original packaging, with insurance if necessary. Please return items within 30 days. Delivery confirmation is reccomended if you want to know when it arrives here. We cannot be responsible for lost or damaged packages enroute to us. Please send returns to the address below. We will process returns as soon as possible and credit your original method of payment, less shipping. Once received and inspected you will receive an email confirmation of the credit process.

Please have your invoice number available so we may help you faster. Phone 9am-5pm Monday to Friday GMT only +44 121 236 1874. Email info@charlesgreen1824.com

Our postal address is:

Charles Green 1824
37-42 Tenby Street
Birmingham
B1 3EF
United Kingdom

Charles Green 1824 guarantees that you will be completely satisfied with your purchase or you may exchange or return standard stock items for a full refund, less shipping. Items must be returned within 30 days. Please shop with confidence at Charl;es green 1824.

Charles Green 1824 prides itself on individual attention to our customers, so if you have any questions regarding a product or service, please contact us and we will help you as quickly as possible. We can accept telephone calls to our head office in Birmingham England between the hours of 9am and 5pm GMT Monday to Friday excepting UK public holidays.

To make your holiday and occasion shopping easier, Charles Green 1824 supplies an individual quality presentation box with all our items, so they arrive ready to give. If there are any additional instructions, please leave them in the text entry box on the order form. If we have any questions, we will contact you.

Charles Green 1824 uses a Secure Server where you may use your credit cards safely and confidently via the PayPal system. We accept Visa, MasterCard, and American Express. If you prefer to pay via wire transfer you will need to call or email to place your order. All transactions are in US Dollars.

Privacy & Security

• 1. Introduction

  "Charles Green 1824 " takes your privacy seriously. This privacy policy describes how and why we obtain, store and process data which can identify you. We may update this policy from time to time and shall indicate on the web site when changes have been made.

• 2. The Information we collect

  Information is collected from you when you register with us, or when you contribute to or use some of the advanced features on the site. The information we collect is clearly set out on the web page on which we collect it. See for example our registration page and order form. In addition, we may collect your IP address and use cookies unless you configure your web browser not to accept them.

  We only collect credit card information in order to process transactions using our ecommerce merchant provider PayPal (Europe) A.a.r.l & Cie, S.C.A. Charles Green 1824 does not retain any customer credit card or other financial information.

• 3. Why we collect it

  We collect information about you so that we can personalise your use of the site, assist your use of the site and improve the site generally. Depending upon your selections for our data protection questions we may arrange for you to be sent information about related products and services from us and carefully selected third parties (see section 4). You may update the answers to your questions at any time.

• 4. Who we disclose it to:

  • 4.1 We will only pass on information about you as an individual (as opposed to aggregate information) to third parties to enable us to perform services requested by you or with your prior consent.

  • 4.2 If you give your consent, we will pass your contact details to third parties who may then occasionally send communications to you to provide information, offers and services that may be of interest to you.

  • 4.3 In certain circumstances we may need to disclose information about you if you breach this privacy policy or if you breach the Terms and Conditions. We may also disclose or access your account if required to do so by law or by any Governmental body.

  • 4.4 We will only pass on information about you as an individual (as opposed to aggregate information) to third parties overseas to enable us to perform services requested by you.

• 5. Data Protection

  Charles Green is registered with the Information Commissioner in the UK as a “data controller” in accordance with the provisions of the Data Protection Act 1998. Further details of the registration are available at www.dpr.gov.uk.